What is Mediation?

Brendan Donaghy, a community mediator in Northern Ireland, offers an introspective take on what he does. His five broad functions will resonate with ombuds:

1. Interrupting An Old Cycle of Interaction
2. Growing Confidence / Respect
3. Exchanging Stories
4. Exploring Options / Outcomes
5. Establishing A New Cycle of Interaction

Donaghy is not claiming that this list of functions is either exhaustive or exclusive, or even good practice or standards. It’s simply an attempt to reflect on the service he provides. (Mediate.com.)