Differentiating Between Constructive and Destructive Conflict

Mediator and conflict resolution coach Dr. Tammy Lenski offers pointers on recognizing whether conflict is healthy. Indicators of constructive conflict include:

• Forward movement in the conversation–even if it’s unfriendly;
• Parties seem reasonably comfortable; and
• Statements may be difficult to hear but are not meant to be harmful.

If a conflict is still positive, intervention might be premature. On the other hand, Lesinski says it is important for conflict professionals to recognize the warning signs of destructive conflict:

• Parties have become rigid in their positions;
• Direct communications are diminishing or absent;
• The dispute has become more about prevailing that the underlying issue;
• The dispute has begun to involve others; and
• Retaliation and attempts at coercion are becoming more frequent.

(Mediation Works Blog; Conflict Zen.)