IOA Offers Training Programs at 2012 Conference

The International Ombudsman Association will offer several training programs before its annual conference in Houston on April 15.

Pre-Conference Full Day Courses

• Conflict Coaching for the Organizational Ombuds withMelissa Brodrick, Ombudsperson, Harvard Medical School/Dental School/School of Public Health 
• Using Mediation to Deal with Workplace Bullyingwith Barbara McCulloch, The University of Auckland, New Zealand 

Pre-Conference Half Day Morning Courses

• Improving the Organization's Conflict Climatewith Michael Dues, Professor, University of Arizona, andSue Theiss, Ombudsman, Oregon State University 
• Mind-Hack: Ombudsing with the Brain in Mindwith Mauricio Ramos, Corporate Ombudsman, Sandia National Labs

Pre-Conference Half Day Afternoon Courses

• Managing Up: Helping Visitors Improve Relationships with their Supervisorswith Nancy Day, Faculty Ombudsperson, University of Missouri, Kansas City, and Doranne Hudson, Associate Teaching Professor & Executive in Residence, University of Missouri, Kansas City 
• The Culture Bump® Approach: Embracing our Prejudices… An Ombudsman’s Guide to Universal Connectionswith Carol Archer, Instructor, LCC/University of Houston,Jim Wohl, Ombudsman, Auburn University, andStacey Nickson, Associate Director, Biggio Center, Auburn University

(IOA Pre-Conference Training Info.)

Related posts: IOA Announces 2011 Pre-Conference Courses; IOA Announces Keynote Speakers for 2012 Conference; IOA Opens Registration and Posts Agenda for 2012 Conference.