Jackson Community College in Michigan is hiring a full time Enrollment Services Specialist / Ombudsperson. According to the posting, the Ombuds part of the job involves assisting non-traditional students resolve non-academic challenges that impede the ability to succeed in college. The JCC website indicates that the Ombuds is a participant in student complaint hearings. (JCC Jobs via HotJobs; JCC Student Complaint Process.)
Ashford University, a subsidiary of for-profit Bridgeport Education, Inc., is seeking an Ombuds for its San Diego location. The position reports to the Vice President of Compliance, and is responsible for ensuring that all student complaints are investigated fairly and in a timely manner. This appears to be a new position and has been posted for several weeks. (Ashford Jobs via Monster.)
Both of these positions require the Ombuds to be involved in formal processes and thus do not conform to IOA Standards for Organizational Ombuds.
Related post: Spate of Nonconforming Job Postings.
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