Simple Guide to Dispute Resolution

The current issue of Real Simple magazine has a five-step guide on "How to Untangle Any Conflict."

• Step 1: Determine what you really want.
• Step 2: Gather information.
• Step 3: Determine your negotiation process.
• Step 4: Send the right message.
• Step 5: Negotiate.
• If All Else Fails…bring in a mediator.

(Real Simple.)

This may be a good handout for new visitors or introductory conflict training.