The Southern Rural Development Center has published a manual to train the trainers in public conflict skills: "Turning Lemons into Lemonade." The objective of the manual is to give extension educators, community officials and citizen leaders the tools to help teach others how to identify, understand, manage, and when possible and desirable, to resolve conflicts within their own communities. The materials include handouts and overheads. Especially relevant to Ombuds is Unit 9: "Problem Solving as a Neutral." (SRDC Series #221 via Campus-ADR Weblog.)
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