Jeff Thompson, a conflict expert in NY who writes the Enjoy Mediation Blog, has posted a 19-minute interview with Chuck Howard, author of The Organizational Ombudsman.
Howard talks about his new book and how he became an expert on Ombuds practice. Thompson draws out important details about the contours of Ombuds assertion of confidentiality and privilege. Howard also explains that he did not intend for the book to become a textbook, he has heard that it is already in use in several programs. (Enjoy Mediation.)
Update 3/31/10: Howard is interviewed by the Hartford Business Journal.
Update 3/31/10: Howard is interviewed by the Hartford Business Journal.
Related posts: Ombuds News Round Up at Enjoy Mediation; ABA Publishes First Book About Organizational Ombuds; IOA Annual Conference Marks Fifth Anniversary With Promise of Rebirth, Rebuild and Respond.
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