Mediator and author, William Ury addressed the Technology Entertainment and Design conference in October. His presentation, "The walk from 'no' to 'yes'," offers an elegant introduction to neutral's ability to create agreement in even the most difficult situations. It's now available online and may be interesting to Ombuds. (TED Talks, via Campus-ADR Weblog.)
Related post: Ury on Saying "No"; Books for an Ombuds Library.
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