The Joint Commission on Accreditation of Healthcare Organizations offers the following steps for patients who feel mistreated:
- Address the staffer directly;
- Complain to the nursing supervisor;
- Ask your primary care doctor to intercede;
- Enlist a friend or relative to advocate;
- Enlist the help of a supportive staffer;
- Make your complaint known to the hospital's ombudsman; and
- If all else fails, register the complaint with JCAHO. (Washington Post.)
No comments:
Post a Comment