A more robust informal system with the emphasis on resolving a large number of disputes between staff and managers before they go to "litigation" - a strengthened Ombudsman function for the Secretariat and its Funds and Programmes that will be integrated, yet de-centralized and with the capacity to conduct formal mediation services.
The new system is expected to be fully functional in January 2009. (UN News Centre; Khalifa's Comments; via On Holiday Travel; prior post UN Considers Unified Ombuds Office.)
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