Ury on Saying "No"

If you haven't yet read (or bought) The Power of a Positive No, William Ury has summarized some of his own advice. At Mediate.com, Ury lists specific key words or phrases you can use in saying No to the other's demand in a way that flows naturally from your Yes, your power, and your respect. (Mediate.com.) An interview with Ury is also available on YouTube.