John Zinsser and Frank Fowlie are offering a two-day course for Ombuds considering, planning and conducting office assessments. They will cover all essential components from improving measurements, to demonstrating effectiveness and value, and reporting. The course will take place February 5 and 6, 2009, in Marina Del Rey, California. Zinsser is owner of Pacifica Human Communications, LLC., and an experienced Ombuds. Fowlie is Ombuds for the Internet Corporation for Assigned Names and Numbers. Tuition for the course is $500 and includes lunch, refreshments and course materials. (Ombuds.ca.)
Related posts: HR Professionals are Also Struggling to Define Effectiveness; Journal of IOA Releases First Issue; IOA Presentation on Ombuds Evaluation.
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