The Ombuds office for the U.S. Department of Energy national laboratory in New Mexico has created an interactive website summarizing its work with visitors. For the year ended April 2010, the office reported handling 476 cases from the population of about 13,000. The site displays 12 months of data in the areas of visitor demographics, Ombuds productivity (including, new cases by month, case type, and intervention), caseload detail (days and hours to close, and persons involved by case type) and institutional feedback (types if issue by area). The animated site is built on the Shockwave Format which makes it user friendly, but prohibits direct copying of text. Kirk Christensen has been LANL's Ombuds for the past year and has an extensive engineering and management background. (LANL Ombuds Dashboard.)
Related post: Los Alamos Appoints Ombuds.
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