Avoiding Costly Litigation

Justin Patten is an English mediator and attorney, who writes an excellent blog about law and technology. Today, he offers five ways for an organization to avoid litigation -- ways that are entirely consistent with the advice ombuds often provide:

1. Think carefully about the type of people that you do business with
2. Be the kind of organization which does not create disputes
3. Seek to communicate effectively and consistently
4. Have management trained to face up to the dispute
5. Have plain English and not too onerous legal terms

(Human Law Mediation.)