- Interrupting An Old Cycle of Interaction
 - Growing Confidence / Respect
 - Exchanging Stories
 - Exploring Options / Outcomes
 - Establishing A New Cycle of Interaction
 
Monday, June 11, 2007
What is Mediation?
Brendan Donaghy, a community mediator in Northern Ireland, offers an introspective take on what he does.  His five broad functions will resonate with ombuds:
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Practice Pointers
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