United States Ombudsman Association Opens Registration for 32nd Annual Conference

The national organization for public sector Ombudsmen is accepting registrations for its 2011 meeting in Jacksonville, FL October 24-28, 2011. The conference theme is: "The Ombudsman: The Bridge to Conflict Resolution, Accountability, and Transparency."

Plenary sessions will include:

• Value-Based Decision-Making: Ensuring Reasonable Process and Outcomes in the Public Sector


• Social Media: Bridging the Communication Divide


• USOA Standards: Credible Review Process


• Dealing With Difficult People


• Self-Mastery for Stress Management

Concurrent sessions are:

• Ombudsman Advocacy Smarts: Avoiding the Pains of Systems Advocacy


• Generational Characteristics That Impact the Work of the Ombudsman


• Data Collection as Government Quality Assurance and Ombudsman Accountability


• Coping in the Hot Seat: Challenges Facing Federal Ombudsmen in High Profile Agencies


• We Can Dish It Out, But Can We Take It? What Happens When the Ombudsman Is Audited?


• One Hour to Writing Power

USOA is again be offering a two-day New Ombudsman Training pre-conference workshop and, in partnership with the International Ombudsman Institute, a two-day workshop by the Ontario Ombudsman's Office titled "Sharpening Your Teeth." Priority registration ends September 24. (USOA Conference Registration.)

Related posts: Follow the USOA 2010 Conference on Twitter; USOA Will Meet in Ohio for 31st Annual Conference; USOA to Elect New Board in March.