The medical campus of the University of Rochester in Upstate New York has appointed Mary Berk as its first Ombudsman. Berk will work with hospital patients, families, and staff in a neutral, confidential, independent and informal role. “Adding an ombudsman for our hospital and ambulatory care clinics is a progressive move,” said Jackie Beckerman, director of UMRC's Office of the Strong Commitment, a service excellence program.
According to a news report, Berk started in January and has spent significant time working with concerned families of patients. She is a Licensed Clinical Social Worker. Her husband is the chief executive of University of Rochester Medical Center. (URMC Today; Spinal Cord injury Zone.)
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