- Stay Calm;
- Listen to Understand;
- Accentuate the Positive;
- State Your Case Tactfully;
- Attack the Problem, Not the Person;
- Avoid the Blame Game;
- Focus on the Future, Not the Past;
- Ask the Right Kind of Questions;
- Pick Your Battles;
- Link Offers;
- Be Creative;
- Be Confident; and
- Celebrate Agreement!
Wednesday, July 16, 2008
13 Conflict Tools
Professional mediator Lee Jay Berman offers a succinct list of tips for resolving conflict in the workplace, with customers and in life:
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