Rosemarie Voordouw, the director of Ombuds services for the Bank of Nova Scotia, Jamaica, is the subject of an interview in Jamaica's daily broadsheet. Voordouw says that her job is very rewarding and affords satisfaction, especially when individuals grow and are able to tackle challenges and surmount them. "I am a firm believer that happier people deliver a better product. People who know how to manage stress will function better as they find ways to manage their job functions," she said. Voordouw explains that Ombuds services is an emerging area with many corporations seeing the benefits of having trained counselors on staff. (Jamaica Gleaner.)
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