Research published in the Journal of Cognitive Neuroscience has shown support for calming techniques used by Ombuds and other ADR professionals. The technique, called cognitive reappraisal, calms the amygdala so the mind can switch from being reactive to reflective. Cognitive reappraisal is a coping strategy in which patients are taught to monitor and evaluate negative thoughts and replace them with more positive thoughts and images. In addition to reappraisal, Columbia professor Kevin Ochsner, Ph.D., offers other tips to calm fear: Step outside yourself; Control your cues; and Track your feelings. Blogger and mediator, Stephanie Allen West provides a lay person's summary and links to the research. (Brains on Purpose.)
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