Pre-Conference Full Day Courses
- Conflict Coaching for the Organizational Ombuds withMelissa Brodrick, Ombudsperson, Harvard Medical School/Dental School/School of Public Health
- Using Mediation to Deal with Workplace Bullyingwith Barbara McCulloch, The University of Auckland, New Zealand
Pre-Conference Half Day Morning Courses
- Improving the Organization's Conflict Climatewith Michael Dues, Professor, University of Arizona, andSue Theiss, Ombudsman, Oregon State University
- Mind-Hack: Ombudsing with the Brain in Mindwith Mauricio Ramos, Corporate Ombudsman, Sandia National Labs
Pre-Conference Half Day Afternoon Courses
- Managing Up: Helping Visitors Improve Relationships with their Supervisorswith Nancy Day, Faculty Ombudsperson, University of Missouri, Kansas City, and Doranne Hudson, Associate Teaching Professor & Executive in Residence, University of Missouri, Kansas City
- The Culture Bump® Approach: Embracing our Prejudices… An Ombudsman’s Guide to Universal Connectionswith Carol Archer, Instructor, LCC/University of Houston,Jim Wohl, Ombudsman, Auburn University, andStacey Nickson, Associate Director, Biggio Center, Auburn University
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