John C. Keene, the Ombudsman for the University of Pennsylvania, issued an annual report recapping the activities of his office for the 2006-2007 academic year. Employees and employment issues dominated, and the number of complaints dipped slightly to 192. The report also marked the retirement of Dr. Gulbun O’Connor, who served as the Associate Ombudsman for over 20 years. Keene said that O'Connor left an indelible mark on the office and "discharged her duties with remarkable intelligence, exceptional compassion, and profound insight into the beauties, the strengths, the ugliness, and the frailties of the human condition." (UPenn Almanac.)
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