Job Posting: Oregon State University

OSU is hiring an Assistant Ombuds for its new Ombuds program. This is a full-time, 12-month, fixed term professional faculty position that reports to University Ombudsman, Sue Theiss. The Assistant Ombuds is responsible for communication and marketing; coordination of programming and training; administrative support and office management; and assistant-level Ombuds services. 

Applicants must have a bachelor's degree in a related field or combination of education and experience, and one to three years comparable professional experience (including knowledge of conflict resolution and mediation techniques and principles, and the role of the Ombuds, and experience working in higher education). Applications are due March 31, 2012. No salary indicated. (OSU Jobs.)

Related posts: Oregon State University Will Create an Ombuds Program; Guide to Oregon Ombuds Programs; Job Posting; University of Arkansas Ombuds Posts 2010-11 Annual Report; Oregon State University Names First Ombuds.

Job Posting: Kaiser Permanente San Diego

KP is hiring a full-time Health Care Ombuds/Mediator for its facility in San Diego, California. The Kaiser HCOM, "functions as a trained alternative dispute professional offering patients, family members, staff & providers a conflict management program to resolve patient/provider healthcare disputes early thereby improving patient safety & reducing the costs of health care dispute resolution."

People who have applied for these positions confirm that Kaiser generally seeks individuals with extensive clinical or health care management experience. No salary or closing date indicated. (Kaiser Permanente Careers, Ref. No.: 123071.)

Related post: Interview With Kaiser Permanente Health Care Ombuds.

Job Posting: Strayer University

The private, for-profit educational institution is hiring a Student Financial Services Ombudsman. The position is primarily responsible for handling unresolved loan disputes between students and the university. (According to the U.S. Department of Education, the repayment rate of federal student loans at Strayer University is about 24%.) The position will be full time and based in Northern Virginia. 

According to the job posting, the Ombudsman will review and attempt to informally resolve disputes, maintain confidentiality, and remain independent, neutral and impartial. However, the posting also indicates that the Ombuds will be assisted by the Strayer University Legal team. This appears to be a new position and there is nothing on the Strayer website about the Ombuds program. No qualifications, salary or deadline indicated. (Strayer Recruiter; U.S. Dept. of Ed.)

Job Posting: Northeastern Illinois University

The public state university in North Park, Chicago is hiring its first Employee Ombuds. The full-time position will report directly to the University President and will serve approximately 2,500 staff, administrators, and faculty. The job posting moves the campus closer to establishing an Ombuds program that has been under discussion for at least five years. 

According to a report from a task force, the need for an NEIU Ombuds has been endorsed by the Faculty Senate, Civil Service Council, and A&P Council. 

Applicants must have an advanced degree, Ombuds or mediation training, and substantial work experience, including department or unit management. Experience with the structure of public institutions of higher education and work as an Ombuds or mediator is preferred.  No salary indicated; applications due by March 23, 2012.  (Higher Ed Jobs; NEIU Faculty Senate Minutes 9/11/07, Ombuds Working Group Report.)

Job Posting: George Mason University

The Ombuds at GMU is hiring a temporary, part-time (30 hours/week), nonstudent wage Program Assistant for March until June 2012. The incumbent will assist in the preparation of the annual report, maintaining the web site, and outreach projects. In addition, the Program Assistant will be responsible for general office management duties.

Applicants must have bachelor's degree or equivalent, experience in an administrative role, and the ability to manage conflict and the nature of an Ombuds' work. No salary indicated; open until filled. (Higher Ed Jobs.)

Related posts: Profile of George Mason University Ombuds; George Mason University Ombuds Reports Second Year of Increased Visitor Demand;  George Mason University Ombuds Reports Continued Growth in Caseload.

New Conflict Resolution Job Site

A new job board for ADR positions include a section for Ombuds jobs. The Ombuds positions are all within the United States and come from all sectors and types of practice. (Conflict Resolution Jobs via Campus-ADR Tech Blog.)

Job Posting: Kaiser Permanente

KP is seeking applications for four, full-time Health Care Ombuds/Mediator positions in the Bay Area cities of San Francisco, South San Francisco, San Jose, and South Sacramento. Kaiser's HCOM functions as, "a trained alternative dispute professional offering patients, family members, staff & providers a conflict management program to resolve patient/provider healthcare disputes early thereby improving patient safety & reducing the costs of health care dispute resolution."

People who have applied for these positions confirm that Kaiser generally seeks individuals with extensive clinical or health care management experience. No salary or closing date indicated. (LinkedIn Jobs.)

Related post: Interview With Kaiser Permanente Health Care Ombuds.

FINRA Offers Summer 2012 Externship

The Financial Industry Regulatory Authority is offering an unpaid externship with its Office of the Ombudsman in Rockville, MD. The extern will work with FINRA Ombuds staff from May 21, 2012 through August 10, 2012 for up to 35 hours per week.

Duties will include a variety of tasks including research, analyses and writing, document review, as well as providing assistance in developing statistical reports, as well as quarterly and annual management reports preparing for investigative testimony and hearings. Applicants must submit a resume, cover letter and graduate school transcript; Only candidates pursuing graduate studies will be considered. Knowledge of securities and ADR preferred, but not required. (FINRA Careers.)

Related post: SEC Affirms Role of NASD Ombuds; Securities Broker-Dealers Indicate Dissatisfaction with FINRA Ombuds; FINRA Directors Defend Ombuds Program.

Job Posting: Grantham University

The for-profit, on-line university based in Kansas City, MO is hiring a Compliance Officer/Ombudsman. According to the posting, the position is responsible for "ensuring consistent compliance with all federal, state and accreditation statutes, rules, regulations and standards" and "will also serve as the designated dispute resolution officer (ombudsman) to provide assistance in resolving student grievances." 

Grantham does not have an existing Ombuds program.Applicants must have a bachelor's degree; a JD degree and two or more years of experience in higher education administration are preferred. Applications are due March 6, 2012; No salary indicated. (Higher Ed Jobs.)

Job Posting: United Nations

The Office of the UN Ombudsman and Mediation Services in New York is hiring a Director of Mediation. The position has responsibility for the mediation activities under the overall direction of the UN Ombudsman and shall consult with the Ombudsmen of the Funds and Programmes and of UNHCR on matters relating to these agencies. 

Applicants must have an advanced university degree in in alternative dispute resolution or related area; 15 years of relevant work experience; fluency in English; and a demonstrated knowledge of alternative dispute resolution approaches, especially mediation. Applications are due by April 6, 2012. No salary indicated. (UN Careers.) 

Related posts: UN Ombuds Reports on Reorganization Efforts; UN Ombuds Reports Growing Demand for Service; Fully Staffed UN Ombuds Program Issues Report on 2009 Activities. 

Job Posting: McKesson

McKesson Corporation, the largest health care company in the world and 15th largest company in the United States, is hiring a "Director Employee Relations\Ombudsperson" for its Specialty Care Solutions and US Oncology division in Texas. According to the posting, the position is... 

Responsible for the development, implementation and evaluation of various Employee Relations initiatives and objectives. Proactively leads strategic planning and consultation to management in understanding the impact of a broad range of Employee Relations issues and activities and its influence on performance and productivity. Counsels employees, supervisors and management when necessary to help resolve conflicts. Has responsibility to investigate and resolve issues surfaced across all CSA practice locations. Responsible for the 'Open Door' and other ER programs. Reports to Senior Vice President Human Resources for MSH. 

Applicants must have a bachelor's degree in business or industrial relations (Master's degree preferred) and at least 10 years of experience. No salary or closing date indicated. (McKesson Jobs.)

Job Posting: Department Of Agriculture

The USDA is hiring a Food Safety Ombudsman. According to the job posting, "The primary purpose for this position is to respond to employee concerns related to the humane handling and slaughter of animals and other duties pertaining to the food safety mission as assigned by the Under Secretary." Duties will include implementing "an employee ombudsman program aimed at identifying and facilitating resolution of substantive and administrative program management issues raised by or of concern to employees and citizens as potentially threatening food safety effectiveness."

In addition to conflict resolution skills, applicants should also have knowledge of food safety policies, structure, functions and practices of the United States' meat and poultry industries. The GS-14 position pays $96,690-$125,695.00 per year and applications are due tomorrow, February 1, 2012. Location of the position will be negotiated after appointment. (USAJobs.)

Related post: GAO Urges USDA to Hire Ombuds (2008);  USDA Announces New Ombuds Program.

Job Posting: Council of Europe Development Bank

The multilateral development bank located in Paris is soliciting applications for an Ombudsperson/ Mediator. The position will act as an impartial intermediary between CEB agents and the administration of the Bank. Services will be provided four times a year on three consecutive days each.

Applicants must have experience in matters concerning the international civil service, preferably with an international financial institution, and very good command of English and French. It is expected that the fee will be in the region of €800 per working day, plus travel expenses to and from Paris. Applications are due by February 10, 2012. (CEB Announcement.) 

Related job posts: African Development Bank Group; Inter-American Development Bank; Asian Development Bank; European Bank for Reconstruction and Development.

Job Posting: Savannah State University

The historically black university Georgia is hiring a "Student Ombudsman & Advocate." The position description does not conform to IOA standards--e.g., although confidential, it is expected to "provides advocacy" and to "maintain permanent and pertinent records." Nonetheless, this is a new position for the university. Applicants must have a bachelor's degree and 2-3 years of experience in a college/university setting. No salary or application deadline indicated. (Higher Ed Jobs.)

Job Re-Posting: U.S. Coast Guard

For a second time, the Coast Guard has reopened its search for a Regional Ombudsman Coordinator to be stationed in Oakland, CA. The position will administer and develop all aspects of the CG Ombudsman Program, and provide feedback to the local Health, Safety and Work-Life Service Centers and the Ombudsman Program Manager. 

Applicants must have a degree in behavioral or social science or in a related discipline appropriate, or relevant work experience. The GS-12 position pays $81,460-$105,897 and applications are due by January 27, 2012. (USAJobs.)

Prior: Job Posting.

Job Posting: University of California Merced

The newest UC campus (established in 2005), is hiring its first Ombuds. The position will serve as the director of the office, which will be a resource for students, faculty, staff and other university stakeholders. The campus currently has 5,000 students and is expected to grow to 25,000.

Applicants must have a bachelors degree (an advanced degree is preferred), at least five years of related experience, including three years in higher education, or an equivalent combination of experience and education. No salary or closing date indicated. (UC Merced Jobs.)

When the position is filled, only the only UC campus without an Ombuds office will be UC Davis.

Related posts: UC Riverside Enacts Ombuds Charter; Berkeley Ombuds Office Marks Quarter Century; UCLA Ombuds Office Marks 40 Years of Service; Google Map Shows California Ombuds Offices; After Three Decades, UC Irvine Ombuds Office Earns First Charter; University of California San Francisco Appoints First Ombuds; Budget Cuts Prompt Reduction in Ombuds Service at UC Santa Cruz.

Job Posting: International Organization for Migration

The intergovernmental organization that promotes international cooperation on migration issues is hiring an Ombudsman for its office in Geneva. The position is within the IOM Office of the Director General and serves as a resource for employment-related problems of staff members. The one-year appointment starts March 2012 and operates in accordance with IOA Standards of Practice.

Applicants should have an advanced university degree, 10 years work experience in an international organization, knowledge of the Ombuds function and international organizations' administrative policies and procedures, and experience in dealing with discrimination and harassment. Field experience and knowledge of French or Spanish are also an asset. Salary not indicated (but may be $115,134-143,929 if IOM follows the UN salary schedule). Applications are due by December 22. (IOM Recruitment.)

Related posts: International Organization for Migration Opens Ombuds Office; Job Posting (2009); Job Posting (2010).

Job Posting: Kaiser Permanente San Jose

KP is hiring a full-time Health Care Ombuds/Mediator for its facility in San Jose, CA. The Kaiser HCOM, "functions as a trained alternative dispute professional offering patients, family members, staff & providers a conflict management program to resolve patient/provider healthcare disputes early thereby improving patient safety & reducing the costs of health care dispute resolution."

People who have applied for these positions confirm that Kaiser generally seeks individuals with extensive clinical or health care management experience. No salary or closing date indicated. (Monster, Kaiser Ref. No.: 111855.)

Related post: Interview With Kaiser Permanente Health Care Ombuds.

Job Posting: Pomona College

The private, liberal arts college in Claremont, CA is hiring its first Ombudsperson. The half-time position will report directly to the President of the College and will serve a campus population of about 2,100 faculty, students, and staff.

Applicants must be fluent in Spanish, have an understanding of the college workplace environment, and at least three years experience as an Ombuds or closely related position. An advanced degree is desirable. The position will be open until filled. Review of applications will begin February 1, 2012. No salary indicated. (NASW Job Link.)

Related posts: Pomona College Committees Endorse Ombuds Position; Job Posting; Pomona College Still Searching for First Ombuds; Pomona College Concludes Search for Ombuds Despite Dissent; Pomona College Revisits Ombuds Proposal.

Job Posting: Coca-Cola Refreshments

The American multinational beverage corporation is hiring a full-time Ombudsman. The position provides a wide range of professional support to the office, including working with associates to develop options for resolving problems, identifying organizational systemic issues that are causing conflict, and participating in mediation sessions in California and Canada.

Applicants must have a bachelor's degree and three to five years experiece as an Organizational Ombuds. In addition, applicants should ahve four years of experience working within a business organization with 2,000 or more associates, professional training or experience in the area of alternative dispute resolutio, and experience handling classified or sensitive information. No salary or deadline provided. (CCR Posting via IOA.)

Related Posts:  Coke Adds Life to Ombuds Website; Coke Ombuds Addresses International Bar Association; Coca-Cola's Canadian Ombuds Retires; World Bank Appoints a Third Ombuds.