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Showing posts with label IOA News. Show all posts
Showing posts with label IOA News. Show all posts

Wednesday, February 29, 2012

Ombuds Certification Exam Coincides with IOA 2012 Conference

The Board of Certification for Certified Organizational Ombudsman Practitioners will be administering its certifying examination from the week of April 13-20, 2012. Passing the exam is a necessary step in obtaining certification as a Certified Organizational Ombudsman Practitioner® (CO-OP®). For test takers who will be attending the International Ombudsman Association's annual conference in Houston, the testing center at Texas Southern University has testing times available April 15th -19th. 

The deadline to register for the certification exam is April 10. A $25 discount is available for registrations received before March 20, 2012. (CO-OP Home.)

Tuesday, February 21, 2012

Journal of International Ombudsman Association Calls for Papers

The peer-reviewed journal for Organizational Ombuds is planning a special issue on the subject of “One-Person Ombudsman Offices,” to be published in October 2012. The issue seeks to identify those elements of one-person practice that characterize the challenges and opportunities faced by solo practitioners. 

Such issues might include: 
  • Managing professional isolation and the specific stresses of working ‘alone’ 
  • Using technology, travel, reading, writing, Skype, etc. to broaden our support networks and our outward reach 
  • The importance of building mentoring relationships with other OOs 
  • Marketing internally, and identifying and managing allies 
  • Keeping up to date and managing the diversity of demands Ombudsmen face 
The editors are also open to other ideas. Contact the Editor David Miller with any concerns. (IOA News.)

Thursday, February 16, 2012

International Foundation for Online Responsibility Unveils Ombuds Program

The non-profit administrator for the .xxx top-level domain has established an External Ombuds program. The IFFOR Office of Ombudsman will, "receive and respond to complaints and/or concerns about IFFOR policies and the IFFOR policy process." In addition, the office will conduct audits of into the handling of complaints related non-compliance with IFFOR Policies. 

According to the charter for the office, the IFFOR Ombuds, "must adhere to the Code of Ethics and Standards promulgated from time to time by the International Ombudsman Association." The website for the new program does not indicate who is serving as the Ombuds. (IFFOR Ombuds.) 

Wednesday, February 15, 2012

University of Arizona Ombuds Retires

Somehow, it escaped our notice that Claudia D'Albini, program director of the UA Ombuds Program, retired at the end of November 2011. The campus celebrated her 24 years of service, which included stints with the Office of General Counsel, and the Office of the President, and, since 2003, the Ombuds program.


Within the Ombuds profession, D'Albini was active with California Caucus of College and University Ombuds and she served on the board of directors for the University and College Ombuds Association and the International Ombudsman Association. She served on the editorial board of the Journal of IOA, helped launch the IOA Mentoring Program, and spoke at many conferences. UA has announced that it will conduct a search for a successor. In the interim, Ombuds Co-Chairwoman Sarah Evans will continue the program (although the website is currently down). (Lo Que Pasa.)

Tuesday, February 7, 2012

IOA Offers Training Programs at 2012 Conference

The International Ombudsman Association will offer several training programs before its annual conference in Houston on April 15.



Pre-Conference Full Day Courses
  • Conflict Coaching for the Organizational Ombuds withMelissa Brodrick, Ombudsperson, Harvard Medical School/Dental School/School of Public Health 
  • Using Mediation to Deal with Workplace Bullyingwith Barbara McCulloch, The University of Auckland, New Zealand 
Pre-Conference Half Day Morning Courses
  • Improving the Organization's Conflict Climatewith Michael Dues, Professor, University of Arizona, andSue Theiss, Ombudsman, Oregon State University 
  • Mind-Hack: Ombudsing with the Brain in Mindwith Mauricio Ramos, Corporate Ombudsman, Sandia National Labs
Pre-Conference Half Day Afternoon Courses
  • Managing Up: Helping Visitors Improve Relationships with their Supervisorswith Nancy Day, Faculty Ombudsperson, University of Missouri, Kansas City, and Doranne Hudson, Associate Teaching Professor & Executive in Residence, University of Missouri, Kansas City 
  • The Culture Bump® Approach: Embracing our Prejudices… An Ombudsman’s Guide to Universal Connectionswith Carol Archer, Instructor, LCC/University of Houston,Jim Wohl, Ombudsman, Auburn University, andStacey Nickson, Associate Director, Biggio Center, Auburn University

Thursday, January 26, 2012

IOA Opens Registration and Posts Agenda for 2012 Conference

Registration is now open for the Seventh Annual Conference of the International Ombudsman Association on April 13–18, 2012 at the Hyatt Regency in Houston, Texas. Special pricing is being offered for attendees who also register for Ombuds 101. Priority registration closes on March 23. IOA has also posted an expected agenda for the conference.

Day One -- Monday, April 16, 2012

Conference Welcome & Opening Remarks

Keynote Address: David Yamada, Professor of Law, Suffolk University Law School

IOA Pre-Annual Business Meeting Discussion (Limited to IOA Members Only)

Lunch

Concurrent Sessions
  • Resolving 21st Century Disputes with a Pre-Historic Mind (Geoff Drucker, Manager, Dispute Resolution Services, American Health Lawyers Association)
  • Understanding Your Cultural Patterns Across Conflict Styles (Bernard Anderson, Associate University Ombuds, Kennesaw State University; Deidra Dennie, Director of EEO, Kennesaw State University)
  • Confidentiality as a Standard of Practice, Challenged and Challenging (Ilene Butensky, VP Office of the Ombuds, Eaton Corporation; Nicholas Diehl, Deputy Ombudsman, American Red Cross; Charles Howard, Partner, Shipman & Goodwin LLP; Craig Mousin, University Ombudsperson, DePaul University; The JIOA Editorial Board)
  • Supervisors are People, Too: Ombuds Work with Managers (Kirsten Schwehm, Ombudsperson, Louisiana State University; Jim Wohl, Ombudsperson, Auburn University)
  • The Ombuds as Trainer (Melissa Brodrick, Ombudsperson, Harvard Medical School/Dental School/School of Public Health; David Michael, Deputy Ombudsman, National Institutes of Health)
  • Systems Thinking in the Ombuds Office: Theory, Tools, and Practice (Howard Gadlin, Ombudsman, National Institutes of Health; Wendell Jones, Ombudsman (Emeritus), Sandia National Laboratories; Jan Morse, Ombudsman, University of Minnesota)
Concurrent Sessions
  • Why Internationally Mobile Students Need (more) Internationally Active Ombudsmen (Josef Leidenfrost, Austrian Student Ombudsman)
  • Rethinking the Ombuds Role When Mediating (Howard Gadlin, Ombudsman, National Institutes of Health; David Michael, Deputy Ombudsman, National Institutes of Health)
  • Exposing the Best Kept Secret - Ombudsing Works (Ilene Butensky, Eaton Corporation)
  • Case Review with an Experienced Ombuds (Tom Sebok, Director, Ombuds Office, University of Colorado, Boulder; Mary Chavez Rudolph, Associate Director, Ombuds Office, University of Colorado Denver)
  • The Neuro-Ombuds: Apollo 13, the Ombudsman and Helping Visitors Create Breakthroughs (Mauricio Ramos, Corporate Ombudsman, Sandia National Labs)
  • Managing the “Proximity Effect” – Impact on Ombuds’ Visitor Demographics and Office Utilization in Global Organizations (Patricia Lynch, Ombudsman, United Technologies Corporation; Odile Rheaume, Respectful Workplace Advisor Program Administrator, The World Bank Group; Thomas Zgambo, Ombudsman, The World Bank Group)
Cocktails with the IOA Board


Day Two -- Tuesday, April 17, 2012

Keynote Address: Michael Dues, Lecturer, University of Arizona, Management Consultant

IOA Annual Business Meeting (Limited to IOA Members Only)

Concurrent Plenary Sessions (for Non-Members)
  • The Ombuds Behind the Scenes (Jayla Henry, Halliburton)
Lunch / Lunch for Ombudsman New to the Profession & First Time Attendees*

Concurrent Sessions
  • Analyze This! Adapting the Law School IRAC Framework to Ombuds Case Analysis (Donna Douglass Williams, Ombudsperson, World Health Organization; Indumati Sen, Ombudsman, International Baccalaureate Organization)
  • Corporate Organizational Ombudsman Round Table (Amos Morale, Ombudsman, Marathon Oil Company; Gary Yamashita, Manager, Global Office of Ombuds, Chevron Corporation)
  • A Classical Ombudsman's Survival in Tough Economic Times (Stephanie Maxberry, Ombudsman, Los Angeles County Office of Ombudsman)
  • The Process of Bullying (Sue Theiss, University Ombudsman, Oregon State University)
  • Increasing Your Effectiveness with Visitors: Establishing Rapport and Engaging in Case Reflection (Mary Chavez Rudolph, Ombudsman, University of Colorado Denver; Howard Gadlin, NIH Ombudsman, National Institutes of Health; Patricia Ponce, Associate Ombuds, California Polytechnic State University; Tom Sebok, Director, Ombuds Office, University of Colorado Boulder)
  • Latest Developments in the Certified Organizational Ombudsman Practioner® (CO-OP®) Program (Constance Bernard, Ombudsman, The World Bank Group; Wendy Friede, Consulting Ombuds, Friede Consulting Services; Jennifer Moumneh, Associate Ombudsman, University of California, Irvine; Albin Swenson, Ombudsman, Chevron Corporation; Marsha Wagner, University Ombuds Officer, Columbia University)
Sector Forum Discussions
  • Academic
  • ADR
  • Corporate
  • Government
  • International
  • Other

Day Three -- Wednesday, April 18, 2012

Keynote Address: Sherry D. Williams, Esq., Sr. VP, Chief Ethics and Compliance Officer, Halliburton

General Session (Thomas Zgambo, Ombudsman, The World Bank Group)

Volunteer Recognition Luncheon

Concurrent Sessions
  • A Quest for Fairness (Douglas Melville, Ombudsman for Banking Services and Investments (Canada))
  • Straight Thinking: Common Logical Fallacies an Ombuds Should Know (Brian Bloch, Ombudsman, ISKCONResolve)
  • Inclusion of the Physically Challenged in the Workforce (Chantal Perreault, President, Ombudsman Solution)
  • Employment Law for Ombuds – What do we really need to know? (Judy Bruner, UC San Diego)
  • Ombudsman Pecha Kucha (Nicholas Diehl, Deputy Ombudsman, American Red Cross)
  • The Culture Bump® Approach: Embracing our Prejudices… An Ombudsman’s Guide to Universal Connections (Carol Archer, Instructor, University of Houston; Jim Wohl, Ombudsman, Auburn University; Stacey Nickson, Assistants Director, Biggio Center, Auburn University)
  • Concurrent Sessions What Would You Do? (Melinda Miner, Sr. Ombudsman and Analyst, Halliburton Dispute Resolution Program)
  • What To Do With All That Data?! (Kelley Alexander, Ombudsperson, Georgia State University)
  • You Can Remain Plugged In – Using Electronic Communication and Remaining Confidential – The Next Generation (Craig Mousin, University Ombudsperson, DePaul University; Arlene Yetnikoff, Director of Information Security, DePaul University)
  • The Sustainable Ombuds: Taking Charge of Taking Care (R. Ellen Schreiber, Ombuds, University of Idaho)
  • Corporate Organizational Ombudsman Round Table (Amos Morale, Ombudsman, Marathon Oil Company; Gary Yamashita, Manager, Global Office of Ombuds, Chevron Corporation)
  • Ombudsing in a VUCA World (Dr. Patrick Robardet, Montreal (French) School Board)
(IOA 2012 Conf. Info.)

Wednesday, January 11, 2012

IOA Makes Further Upgrades to Website

The Communications Committee of the International Ombudsman Association has announced several improvements to the IOA website, which was completely revamped less than a year ago. Although most of the resources are available only to IOA members, an abridged version of "Making Ombuds Offices Accessible," is available to the public.

A full summary of the updates:
  • Making Ombuds Offices Accessible: A new resource to help ombuds make their offices accessible to those with disabilities is now posted in the Resource Library in the Members Only area of the IOA website. A limited version of this information is available on the public portion of the site under the Resources menu as well. Many thanks to Suzy Rosen Singleton of Gallaudet University and Samantha Levine-Finley of NIH for their work getting this information put together and posted.
  • Best Practices for Office Charters: This document, located in the Resource Library in the Members Only area, provides a general outline of the information that is typically included within ombudsman office charters. Many thanks to Jean Griffin of the University of Cincinnati for her work in leading this effort.
  • Effectiveness of Organizational Ombudsmen: This list, located in the Ombudsman Office Management and Administration Materials section of the Members Only area, includes a variety of recommended readings related to assessing and communicating the value and effectiveness of ombudsman offices. Many thanks to Mary Rowe of MIT for her work in putting this information together.
  • Printer-friendly option: A "printer-friendly" button has now been installed throughout the IOA site allowing members to print out pages, including The Independent Voice, in a clear, efficient format. Thanks to Samantha Levine-Finley for her work in getting this completed.
(IOA News [bold not in original].)

Monday, January 9, 2012

IOA Elects Six to Board in 2012

The International Ombudsman Association has announced the results of its recent board election. The following individuals who have been elected to serve three-year term as Directors starting on April 14, 2012: Ilene Butensky, Doris Campos-Infantino, Isabel Calderon, Indumati Sen, and Ted Williamson. In addition, Nora Farrell, was elected to a two-year term as Associate Member Representative.

Thursday, December 29, 2011

IOA Announces Keynote Speakers for 2012 Conference

The International Ombudsman Association has announced that its annual conference in Houston will feature keynote speeches by: Michael Dues, Sherry D. Williams, and David Yamada. The seventh annual IOA conference is set for April 15-18, 2012, in Houston, Texas.

Michael Dues is a Lecturer at the University of Arizona and a management consultant. Dues studies and teaches organizational communication, conflict management, and argumentation. He developed the Conflict Climate Inventory, an instrument for assessing the influence of an organization’s culture on its members’ conflict management behavior. He is active in applying knowledge of organizational communication to assist non-profit community organizations with strategic planning and team development.

Sherry D. Williams, Esq., is the Senior Vice President, Chief Ethics and Compliance Officer for Halliburton. She serves on the Halliburton Legal Management Team, the governing body that determines the function and development of Halliburton’s Global Law Department, and oversees the company’s global compliance function. Williams is a frequent speaker on many topics, including corporate governance, client management and client development for outside counsel, legal training best practices, career management, ethics and leadership, and diversity.

David C. Yamada is a tenured Professor of Law and founding Director of the New Workplace Institute at Suffolk University Law School in Boston. Yamada is an internationally recognized authority on the legal implications of workplace bullying and he drafted the Healthy Workplace Bill, which has been introduced in over a dozen state legislatures.


Thursday, December 15, 2011

The Ombuds Year in Review: 2011 (Part I)

Overall, the past year has been a positive one for Organizational Ombuds profession. Several of the top stories of this year echo those of 2010. The list will be posted in three installments: today, December 20 and December 22.


10. In Memoriam -- Several notable Ombuds passed away in 2011, including: Walter R. Lynn (Cornell University); Florence Boroson (SUNY Stony Brook Ombudsman); John Wanjala (Portland State University); Robert John Ackermann (University of Massachusetts Amherst); Lee Preston (University of Maryland). Their contributions to the field and to their organizations were invaluable, and they will be missed.

9.  Post on New UCF Ombuds Draws Record Views -- A post on October 17 described a YouTube video by Shreya Trivedi, who was appointed the University of Central Florida Ombuds earlier in the year. Although the video has been viewed just a few hundred times, the Ombuds Blog post has been viewed more than 5,200 times. Go figure.

8. IOA Expands Outreach Efforts -- The association accomplished several things this year including: the creation of Regional Advisory Committees for international members; approval of a trademark for certification; a major upgrade for its website; creation of international scholarships to its annual conference; its first webinar series (on bullying); and the translation of its Code of Ethics and Standards of Practice into Spanish and French.

7. NY Ombuds for Developmentally Disabled Breaches Confidentiality -- Ombuds and others were appalled to learn that New York State's Ombudsman for the Office for People With Developmental Disabilities had been revealing the names of whisleblowers routinely.  The ethical breach undermined confidence in Ombuds of all types.

Monday, December 5, 2011

Journal of IOA Explores Issues of Confidentiality

The latest issue of the Journal of the International Ombudsman Association looks at the fundamental ethical duty of confidentiality. JIOA Editor David Miller says, “the provision of a safe place in which options for action and response can safely be heard, away from the clamour of police sirens and media-fuelled public approbation, can help to protect the individual and public interest by ensuring that matters have a greater likelihood of swift resolution.”

Articles in the current issue of JIOA include:
  • “In Whom Can We Trust?” by David Miller
  • “Protecting Confidentiality: Considerations for the Ombudsman Subjected to Adverse Publicity or a Subpoena to Testify” by Charles L. Howard
  • “Lessons Learned: A Revisit to the Garstang vs. California Institute of Technology Ruling” by Helen Hasenfeld
  • “Ombuds in a Cloud of Exabytes — Understanding the Ombuds’ Digital Trail” by Craig B. Mousin
  • “Can We Talk? Confidentiality and the Ombudsman as an Individual” by Indumati Sen
  • “What Happens to Confidentiality if the Visitor Refuses to Report Unacceptable Behavior?” by Mary Rowe
  • “Practice Note: Imminent Risk — A Serious Exception to Confidentiality” by Ilene Butensky
  • “An Ombudsman’s Role in the Face of Confidentiality Violations” by Nicholas Diehl
  • “Online Dispute Resolution and Ombudsmanship” by Frank Fowlie
  • “The Conflict Competent Organization: Assessing the Perceived Economic Value of the Corporate Ombuds Office” by Jason A. Waxman

Friday, December 2, 2011

Election Opens for 2012 IOA Board of Directors

The International Ombudsman Association has announced the slate for the 2011 Board of Directors election. As it has in the past, the Ombuds Blog provides links to public information about the candidates to supplement the official ballot statements.

Nominees for the five open directors positions are:
The nominee for the single associate member representative position is:
Voting, which is open only to IOA members, closes Monday, December 12, 2011 at 5pm Pacific Standard Time (8pm EST). Results of the election will be sent out via email in January, and a formal announcement to members will be made at the IOA conference in April.

Monday, November 28, 2011

IOA Offers Ombuds Training in Santiago


The International Ombudsman Association will offer its signature training for Organizational Ombuds in conjunction with the United Nations in Santiago, Chile on January 15-18, 2012.  The offerings will include the 2½-day Ombuds 101 and a specialized course.


  • Ombudsman 101 (January 15-17) - A 2½ day course that covers the fundamentals of the Organizational Ombuds role. It provides basic information and training for the Organizational Ombudsman by emphasizing the principles of confidentiality, neutrality, independence, and informality. A cocktail reception on the first evening is included.

  • Specialized Course: Cross-Cultural Conflict Resolution (January 18) - Details tba.
More details on the instructors and registration will be posted shortly. (IOA Training.)

Thursday, November 3, 2011

IOA Announces Webinar Series on Workplace Bullying

The International Ombudsman Association has announced its first webinar series. The four-part program will focus on bullying in the workplace and builds on a recent edition of the Journal of IOA that focused on the topic of bullying. Expert speakers come from several disciplines and organizations, and each of the programs qualify for Certified Organizational Ombudsman Practitioner continuing education hours.

Webinar #1: Bullying for the Organizational Ombudsman (Nov. 17, 2011, 3:30pm EST, 90 min.)
Instructors: Mary Chavez Rudolph, Associate Director, Ombuds Office, University of Colorado, Denver; Tom Sebok, Director, Ombuds Office University of Colorado, Boulder
An Overview and introduction to the topic of Bullying for the IOA Webinar series. This webinar will also focus specifically on Ombuds coaching of individuals as well as the threats to Ombuds neutrality and other challenges faced by the Organizational Ombudsman. Participants will have a greater awareness of bullying and its effects on individuals and the organization.
Strategies and skills will be presented so that participants will have greater knowledge and skill in dealing with the difficult conversation with alleged targets, alleged bullies and supervisors of alleged bullies. We will briefly introduce systems change strategies to address a climate of bullying.
Webinar #2: Using Mediation and other Facilitated Processes to deal with Workplace Bullying and Harassment (Dec. 14, 2011, 3:30pm EST, 90 min.)
Instructor: Barbara McCulloch, The University of Auckland, New Zealand

The practice of dealing with workplace bullying can be challenging for all concerned. Some practitioners choose not to use mediation as an intervention when dealing with accusations of workplace bullying and I'd like to discuss why we might do so. In this presentation my intention is to talk about the need for a range of responses to concerns about bullying; the importance of a triage process; why we should separate out the informal practices from the formal; the costs and benefits of each and to talk about why, in my view, it is primarily the visitor who chooses which process to use for their particular matter.

I will be relying on a summary of the situations which have been raised with me in my role at The University of Auckland, and will concentrate on the mediation aspect of the process, rather than the preliminary coaching and triage processes (which are to be covered in other presentations).

I will attempt to address issues of power and power imbalances and dealing with those in mediation; the issue of Omni- neutrality (being on everyone's side) when mediating workplace harassment matters and to using narrative techniques in mediation to deal with the relevant stories of the parties to the mediation.

Webinar #3: Bullying – You Know What The Problem Is, Now What Do You Do About It? (Feb. 9, 2012, 3:30pm EST, 90 min.)
Instructor: Jan Morse, Ombudsman, University of Minnesota

Want to put a little more focus on the 'organization' into your role as Organizational Ombudsman? This session looks at a systems and evidence-based approach to addressing destructive behavior within an organization. Learn how to develop a model to address problematic behavior, including stakeholder analysis and strategy mapping to chart your course.

Webinar #4: What does the research tell us about workplace bullying? (Mar. 14, 2012, 3:30pm EST, 90 min.)
Instructor: Dr. Loraleigh Keashly, Associate Professor and Interim Chair, Wayne State University, College of Fine, Performing, and Communication Arts

From my perspective as a researcher and professional in the area of workplace abuse and bullying, I will share some of the current thinking and research findings that may be useful for ombudsmen in their deliberations and assessments as well as in their intervention and management of these hostile behaviors and relationships. These findings may support and in some cases, may challenge current thinking and action by ombudsmen.

The webinar is open to everyone and individual programs may be purchased. (IOA Bullying Webinar.)

Wednesday, October 26, 2011

University of Pennsylvania Ombuds Recommends Program Update

Joan Goodman, University Ombudsman, chronicles the four-decade history of her office in her most recent biennial report. UPenn established one of the first university Ombuds programs in 1971 in response to student demonstrations and general unrest. Although the mix of issues and concerns has changed over the years, Goodman says that the focus of the office remains on “helping aggrieved visitors share their concerns, review options, and plan potential responses.” However, Goodman also raises the issue of whether her office has kept up adequately with changes in the profession.

Forty years ago few universities had an Ombudsman Office; we can take pride in being among the first. But this has changed. Along with the growth of the ombudsman movement in universities, corporations, and government the field has been increasingly professionalized. Today an International Ombudsman Association (IOA) holds conferences, publishes a journal, trains novices, offers certification, and specifies principles of practice. Its explicit normative standards are broadly accepted among the Ivies and other institutions. Because in some instances our practice is not in compliance with IOA standards, we are ineligible for full membership. While there is no one-size-fits-all exemplary model, it is nonetheless my strong recommendation that Penn conduct a review of our Office in light of these standards.

Tuesday, October 11, 2011

IOA Offers International Scholarships to 2012 Conference

The International Committee of IOA has announced the availability of financial support to sponsor members or prospective members living outside of North America to attend the annual conference on April 15-18, 2012, in Houston, Texas. The scholarship is targeted at Organizational Ombuds working outside the US or Canada who would otherwise not be able to attend the conference.

Priority will be given to applicants whose participation may be instrumental in the advancement of the Organizational Ombudsman profession outside of the United States and Canada. Candidates may self-apply or be nominated by another member. Participation of recipients as presenter or panel member during the conference is desirable but not a pre-requisite. Applications are due by November 1, 2011. (IOA News.)

Friday, October 7, 2011

IOA Board of Certification Announces New Officers


The Board of Certification for Certified Organizational Ombudsman Practitioners has elected the following officers for one-year terms beginning this month:



  • President – Jennifer Moumneh, Associate Ombudsman, University of California at Irvine
  • Secretary – Wendy Friede, Principal of Friede Coaching and Consulting
  • Treasurer – Constance Bernard, Ombudsman, The World Bank Group
CO-OP has just completed its first two highly successful years. A total of 126 candidates have taken the qualifying exam and 74 ombudsman practitioners have received certification. The deadline to register for the next CO-OP exam is today, October 7, 2011. (IOA News.)

Tuesday, September 13, 2011

Deadline for 2012 IOA Conference Proposals is Friday

The deadline to submit proposals for the International Ombudsman Association's seventh annual conference is September 16, 2011.  Submissions to the IOA Conference Committee can be made at SurveyMonkey.  Questions and concerns may be directed to IOA staff at 908-359-0246 or info@ombudsassociation.org

Monday, August 29, 2011

PMA Offices Closed After Hurricane Irene

The New Jersey offices of Professional Management Associates, LLC, are closed today due a power outage. The staff that support the International Ombudsman Association cannot receive calls or emails. Serious emergency can be directed to IOA Communications Committee Co-Chair Samantha Levine-Finley. PMA hopes to be back online tomorrow and will provide updates as conditions change. (IOA News.)

Certification Board Appoints Three New Directors


Three new directors have been appointed to the Board of Certification for Certified Organizational Ombudsman Practitioners:



  • Constance Bernard, Ombudsman - International Bank for Reconstruction and Development;
  • Wendy Friede, Principal - Friede Consulting Services; and
  • Robert C. Bordone, Director of Harvard Negotiation & Mediation Clinical Program and professor, Harvard Law School.
Bordone is a 'public director' (not a practicing Ombuds) as required by the CO-OP bylaws. Bernard and Bordone's terms begin in September and Freide's in October. The appointments fill vacancies left by Carolyn Noorbakhsh (who stepped down in July), Diane Dorian (who will be retiring in October), and public member David Brubaker whose term ended in August.