The latest Werner Institute Newsletter offers a glimpse into the life of an Ombuds working at a major medical center. Creighton University grad student Mike Miller spent five days shadowing Laurie Patterson, the Ombuds for Akron General Hospital.
Miller, who has hospital experience himself, describes a grueling schedule. "I quickly discovered that the Akron General Hospital Ombuds runs a half-marathon every day, going from meeting to meeting and having employees stop by her office with little to no warning." He points out that Patterson is unique among hospital Ombuds in that she does not handle patient matters. Instead, her "sole responsibility to focus her efforts on conflict engagement of all staff members – from housekeeping and maintenance staff to vice presidents and surgeons." He was justifiably awestruck by Patterson's work. (Werner Institute Win/Win.)
Miller, who has hospital experience himself, describes a grueling schedule. "I quickly discovered that the Akron General Hospital Ombuds runs a half-marathon every day, going from meeting to meeting and having employees stop by her office with little to no warning." He points out that Patterson is unique among hospital Ombuds in that she does not handle patient matters. Instead, her "sole responsibility to focus her efforts on conflict engagement of all staff members – from housekeeping and maintenance staff to vice presidents and surgeons." He was justifiably awestruck by Patterson's work. (Werner Institute Win/Win.)
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