An article by McKenna Lang in the Journal of Conflictology looks at the history of the Ombudsman institution. In "A Western King and an Ancient Notion: Reflections on the Origins of Ombudsing," Lang writes about how the Swedish King Charles XII started this enduring role in 1713.
Although she acknowledges the expansion of the concept to North American universities and corporate entities, she does not delve into the Organizational Ombuds model. (Journal of Conflictology.)
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