Ombuds often coach a visitor to apologize or facilitate an apology from one or more parties.
Over at Mediate.com, Vivian Scott says that an effective apology has four elements:
Over at Mediate.com, Vivian Scott says that an effective apology has four elements:
- Explicit details,
- A demonstration that your regret is about your actions and not his reactions,
- A promise that it won’t happen again, and
- An offer to make up for your behavior.
Scott, who is the author of Conflict Resolution at Work For Dummies, says that a good apology can not only repair a broken alliance but it can stand as the beginning of a very productive relationship. (Mediate.com.)
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