In May 2010, the European Network of Ombudsmen in Higher Education and the Association of Canadian College and University Ombuds held a joint conference in Vienna. The proceedings from the conference, "Common Objectives, Different Pathways: Embedding Ombudsman Principles and Practices into Higher Education Institutions" are now available online.
The contents include:
- Martine Conway, Josef Leidenfrost: Vienna through the Rearview Mirror
- Welcome by Beatrix Karl, Austrian Minister for Science and Research: Ombudsmen as
- Important Elements
- Workshop A – Mediation: Learning by Doing: Jenna Brown, Mike Reddy, Jim Wohl
- Workshop B – Things I wish I had known when I started as an Ombudsman: Clifford Picton, Tim Birtwistle
- Workshop C – Challenges to Impartiality: Nora Farrell
- Workshop D – Core Curriculum for Development of Scientific Integrity: Lessons to be Learned for Higher Education Ombudsmen: Gerlinde Sponholz, Helga Nolte
- Tim Birtwistle: The Importance of the Use of Language, Terms and Titles in Higher Education Life, for Faculty and Students
- Wolfgang Weigel: Conflict Management Revisited: Remarks and Observations on the Status of the University Ombudsman
- Ram Gidoomal: Independence and Governance: (In)compatible?
- Natalie Sharpe: Online Bullying, Discrimination, Harassment – Revising a University Protocol
- Christian Sjöstrand: Complaint Management, Students’ Rights and the Principle of Public Access to Official Documents: Experiences from Sweden
- Gundi Gadesmann: Problem solving in the EU – The European Ombudsman
- Christian Pichler-Stainern: Quality Management and ISO Standards within the Austrian Agency for International Cooperation in Education and Research (OeAD-GmbH)
- Karl Andrew Müllner: Establishing an Ombudsman for the Lifelong Learning Programme in Austria – Challenges and First Experiences
- Pilar Abad-Garcia: Building Bridges: University Ombudsmen and University Cooperation in the post Bologna European Higher Education Area
- Andrea Blaettler: ESU and its Perspective on Student rights and ombudsmen in Higher Education
- Luis Adolfo Veliz Cornejo: How to Create an Ombuds Organism at the Pontifical Catholic University of Perú?
- Jure Marinovic: An Overview of the Student Ombudsman at the University of Zagreb
- Lara Leoncio Sáenz: Latin American University Ombudsmen – Building Better Environments and Fostering Social Change
- Robert Behrens: The Pathway Project: An Ombudsman’s Roadmap for the Next Five Years
- Sandro Vicini: Dealing with Systemic Issues: Strategies for Solutions in the University Context
- Monika Petermandl: Small and Beautiful – How Austrian Universities of Applied Sciences are Dealing with Student Complaints: The Example of the FHWien – Studiengänge der WKW
- Doris Kiendl-Wendner: The Powers and Tasks of the Ombudsman in Institutions of Higher Education
- Ray Morley: Higher Education Ombudsman and Diversity Issues – Considering the Australian Point of View
- Cathryn Heslep: A New University – Addressing Diversity
- Robyn Jacobson: Restorative Justice: A Viable Option for Non-academic Misconduct?
- Peter Kostelka: Reaching Out to Citizens
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