IOA Offers Ombuds Training in Santiago

The International Ombudsman Association will offer its signature training for Organizational Ombuds in conjunction with the United Nations in Santiago, Chile on January 15-18, 2012.  The offerings will include the 2½-day Ombuds 101 and a specialized course.

• Ombudsman 101 (January 15-17) - A 2½ day course that covers the fundamentals of the Organizational Ombuds role. It provides basic information and training for the Organizational Ombudsman by emphasizing the principles of confidentiality, neutrality, independence, and informality. A cocktail reception on the first evening is included.

• Specialized Course: Cross-Cultural Conflict Resolution (January 18) - Details tba.

More details on the instructors and registration will be posted shortly. (IOA Training.)